You might get things like legal notices (Including service of legal process), official state correspondences, annual reports notices, or junk mail (which we'll shred for you). For legal service of process and other urgent mail, we will upload the documents to your Online Virtual Mailbox and then email and text you to let you know there's mail in your account Including remainders.

Anytime you need to change plans you can change your plan. Upgrade or downgrade your plan at no additional cost and you can do it from your Client Account.

Yes! You can start on a monthly plan and upgrade your account to an annual plan at any time.

You can cancel your plan from your Client Account.

We recommend that you ensure your mail will arrive at your new location before canceling your account. If you set a temporary change of address via USPS with a set end date, your mail will return to its original destination at the end date. If you had a permanent change of address or gave out the address directly, then you will need to contact those senders again and give out the new address directly. We recommend that you do this before canceling your account.

We will continue to receive any mail that comes to your account for up to 2 months after your account i s closed. If you receive mail you will receive notification for 60 days and you can log in your account and have it forwarded. There will be an additional charge of $5.00 to forward mail after an account has closed. After the 60 day period all mail will be sent back to the sender.

No! Our subscription is month to month or you can subscribe to an annual plan to get 2 months free.

Unlimited - Open and Scan is included in your client account

All shredding is done on site. Your privacy is important to us and we shred mail for free.

Yes, we have fax services at our physical location or you can have one of our virtual assistants to complete the task for you.

No, we provide mailing addresses so anyone from any state may use our service. We provide the use of our home based location in Greensboro, NC.

Yes! This service can be used for a business and you can add business names to your account.

Yes, we will sign for you mail on your behalf

We only provide a physical street addresses

Yes, we have a real street address so you can receive from any carrier any is held at our location.

Yes, you may pick up mail during office hours.

Our storage for packages is climate controlled and under video surveillance and all packages are encoded with barcodes so we can easily track and find your items. We store all physical envelopes and packages for up to 30 days for free. After 30 days, we automatically shred the physical envelopes and discard the package on site for Free. If you wish for us to hold an envelope or package for longer than 30 days, you can request a “Hold” on that item from within your virtual mailbox. We charge $.50 per envelope per day or per pound of packages per day, to hold any items beyond 30 days. 

We will receive any size envelope/package and forward it to you anywhere in the world. Your mail and packages are received and stored at our Physical street address, to be forwarded, scanned or picked up.

If you need a physical envelope forwarded to you, we can do this at any time and forward it anywhere in the world. We will forward as often as you need. You can also set up an Auto-Forwarding schedule.

Mail Forwarding is available anywhere in the world. We ship via USPS, UPS, and FedEx. We can ship your items individually or we can consolidate them at no extra charge. We simply charge Postage + $5 per shipment (not per item). So a shipment of 5+  items is still Postage + $5 for all 5 items to be forwarded to you.

Yes! Each plan includes a certain number of recipients. You can view how many recipients each plan allows for - check pricing plans.

A recipient is anyone that is going to be receiving mail under their name or a business name. A recipient can be spouses, kids, personal business, employees or friends. 

Additional mailbox recipients are other family members, individuals, or business names that you wish to receive mail under that particular name to your mailbox. For example, a husband and wife on an account would count towards two recipients on your account. Minors can be added to an account but do not count towards your recipient's limit.

Our location is not open 24 hours so all activity is monitored. Our facility and systems are monitored 24/7, 365 days per year. 

Yes! All our Virtual Assistants are thoroughly screened and go through a verified background check and regular security awareness training.

Only if requested, we scan the outside of the envelope, then you can have the item scanned and opened or forwarded to you.

Yes, we offer 2 Factor Authentication on client accounts.

The USPS Form 1583 is required by the United States Postal Service to be completed by all of our customers in order to give us permission to receive your mail. The USPS Form 1583 does not redirect your mail or control its delivery. The form is simply to give us permission to receive your mail. In your client account you will be able to complete the USPS Form 1583. 

Yes. After your client account is set up you will need to complete the USPS Form 1583. The USPS Form 1583 is needed in order to establish a private mailbox in the United States. Most people are able to complete their form the same day they sign up.

No, after you’ve completed the form in your account, you may meet with a notary virtual assistant, who will meet with you in our virtual office via video conference and perform an E-signature and verify your identity. If you are unable to perform this task you will need to have the form notarized and uploaded to your account. 

No, the Form 1583 only gives us permission to receive your mail. After you complete the USPS Form 1583, you must still issue a change of address with the USPS or contact your senders and give them your new address. 

Yes, when you get a Client Account with us you meet with us in our virtual office, and if you need help completing the form the notary virtual assistant will help you complete the form.

1. Inform any contacts of your new address

2. File a Temporary Change of Address Form with your local post office or File online with USPS. 

3. File Form 1583:

This form is required by the United States Postal Service, along with two forms of ID, verifying your identity and to authorize us to receive and manage your mail addressed to you or your company name. 

4. Upload Form 1583 to your Online Mailbox and we will do the rest.